Why Your Company Should Switch to Electronic Billing
When it comes to running a businesses, billing services are often confusing mix of modern technology and customer service: even in this sometimes uncomfortable task, you want to provide your customers with a clear and effective billing statement that demonstrates your commitment to good service even in the way you handle paperwork. Fortunately, there is a solution: if you want to provide your customers with more understandable billing statements that present information in a clear, concise manner, you should consider hiring utilities billing services to outsource your billing statement processing.
By using outsourced utilities billing services, you can be assured that your invoices, notices, communications and statement processing are delivered quickly, securely, and accurately. Additionally, utilities billing services can make it easier for your company to transfer to an electronic billing system, which is becoming increasingly popular for its ability to reduce customer frustration, questions, and phone calls. Electronic billing gives companies an organized, convenient archival system that stores your records digitally with web access, and gives customers an easier and quicker way to interact with billers. Moreover, electronic billing services are a simple way to reduce both environmental impact and unnecessary costs: if 20% of American households switched to electronic billing over traditional paper bills, 151 million pounds of paper could be saved every year. Moreover, organizations can save an average of 11.5 cents per billing statement by switching to electronic billing.
If your business strives to provide excellent customer service, utilities billing services can be a great way to provide a great customer experience even during a possibly unexpected time: payment. By helping your company transfer to an electronic billing system, you can possibly improve your relations with your customers: studies showed that an estimated 25% of customers felt their relationship with their biller was better after switching to electronic billing. Moreover, one study even showed that half of customers paid an electronic bill before paper bills would have even arrived in the mail! Reap the benefits of new billing systems: research utilities billing services today.