How to Start a Telephone Answering Service


It is not uncommon that most people wish to own their own businesses. The challenge however is that starting one is not always a walk in the park. Key among the constraints that face most startups is business and working capital. However, there are some businesses that do not require a massive capital investment to start. With the changing business environment, most companies have been rendered incapable of maintaining permanent staff to handle calls 24 hours a day for seven days. This means that the said businesses cannot respond to customers in a timely manner and end up losing business. This situation creates opportunities for people with pleasant phone etiquette to start a 24 hour answering service. Ideally, you don’t need a massive capital investment to start a 24 hour answering service. A 24 hour message center will however require you to have a phone and computer bandwidth that meets all the incoming call needs. Below are a few pointers on how to start a 24 hour answering service maryland.

Register the Business
One strategy of legitimizing your business making it more attractive to potential clients is by having it registered. Unless you intend to maintain your 24 hour answering service as a sole proprietorship, having it registered with the secretary of state will make it more attractive to potential clients. There are complex steps when registering a business that you may encounter. In the event that you are unsure of the registration process, seek professional assistance from consultancy firms involved in the registration of after hours telephone answering services. Things such as a tax identification number with the IRS as well as local permits and a business license are required despite your answering service for small business being a work-from-home business.

Budget and Rates Setup
Before setting up a small business answering service, you need to have an idea of how much the business will cost you in terms of capital and operational investment. Having a budget allows you to work within the business needs. To successfully operate a telephone answering service, you need to invest in a good client management system. Such a system for a 24 hour answering service links the incoming calls for the business to your computer database. Depending on the level of technology you intend to invest in as well as the number of potential calls, expect the cost of setting up a 24 hour message center to range from $2,000 to $10,000. While setting up a 24 hour answering service is an attractive idea to many entrepreneurs, attracting new clients will always be a challenge. You need to offer affordable rates for your after hours phone answering service to customers. Keep in mind that you are not the only business in operation offering phone answering services. You can decide to have standardized rates for long-term customers or simply charge your clients based on the number of specified calls to the business per month.

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